Frequently Asked Questions
Placing Orders
We offer 3 different turnarounds on most of our products: Standard, Express, and SOS. If you visit our product pages it will show you the expected time in production. (Each product's turnaround will vary).
The only items which don't have a VAT charge are leaflets, folded leaflets, and booklets. All other items are standard-rated (20% VAT).
Payments
Artwork
Yes. Contact our sales team on 0345 594 5123 and we can discuss your brief and give you an accurate quote based on the time your individual project will take us to design.
In printing, the term "margin" means that the ink coverage stops at a certain distance from the end of the paper. We advise customers to have a 3mm* margin to avoid any text or images being cropped off during the guillotining process.
*Margin varies from product to product.
In printing, the term "bleed" means that the ink coverage extends all the way to the end of the paper. We advise customers to have a 3mm* bleed to avoid the risk of the artwork having a white line/border or a gap between the edge and the element during the guillotining process.
*Bleed varies from product to product.
Ideally we would like to recieve CMYK files, but RGB files will be automatically converted in the studio.
No, because monitors show colours in RGB (Red, Green, Blue) and the print will be in CMYK (Cyan, Mageta, Yellow, and Black/Key). The best way to check the colours is to print them off on your own printer first. This will give you the best colour representation on your proof.
Yes, we hold different types of paper in stock but can't quote on our website for every single option. If you require any stocks other than the ones provided on our website, give us a call on 0345 594 5123 to find out more and get a bespoke quote.
Any Question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.